The Go India Smart Card had been launched way back in 2011, on a pilot and experimental
basis. The project has been kick started with much enthusiasm and fanfare once again
on two sectors – New Delhi – Mumbai and New Delhi-Howrah.
Passengers can avail of this card to purchase both the reserved as well as the unreserved
seats at few selected Unreserved Ticketing Systems and the Passenger Ticketing Systems.
They can also avail this facility through their Go India Smart Cards at the Automatic
Ticket Vending Machines on both these routes.
The Go India Smart Card has lifetime validity, although the Ministry of Railways,
India has said that the Go India Smart Card will be temporarily deactivated if the
Go India Smart Card is not used for consecutive 6 months and remains inactive. However,
the users can reactivate the card by paying only Rs. 50.
The Ministry of Indian Railways has also launched a consumer complaint and suggestion
portal along with a unique mobile app to accept and track the suggestions and complaints
launched by the users and commuters.